inhousetax.co.uk - Talentpool Selection
About In House Tax

About In House Tax

This weblog is a news and views site for tax professionals within the UK and international in-house tax community.  You will find information about appointments and people moves in and around the in-house tax market, issues affecting the in-house tax professional, opinions on the state of the tax job market, updates on tax technology, and other general thoughts of the day.

Hope you find it useful.

Name: Simon Godley
Location: St Albans, United Kingdom

This site has been developed by Simon Godley, who also runs the niche tax recruitment company Talentpool Selection . Simon spends a lot of his time placing tax specialists into FTSE companies, large in-bound groups and some professional services organisations. He also recruits and is well networked around the UK tax technology and VAT markets.

Thomson Reuters acquires Sabrix indirect tax technology

Sunday, 29 November 2009

Source: Thomson Reuters website

Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals, today (16th Nov) announced that its Tax & Accounting business has signed a definitive agreement to acquire Sabrix, Inc, a leading global provider of transaction tax management software applications and related services. Headquartered in San Ramon, CA, with additional operations in Oregon and London, all 160 Sabrix employees will transfer into Tax & Accounting upon the close of the transaction, which is expected in December 2009.

“This acquisition fulfills our vision of delivering a comprehensive global solution for corporations in the area of transaction tax, especially companies with a multinational presence” said Roy M. Martin, Jr., President and CEO of Tax & Accounting. “Sabrix offerings, which cover rates and rules for 170 countries, will be integrated with our existing local transaction tax software and services to form a total solution for corporate customers in the U.S., the U.K. and Europe.”

Transaction tax, also known around the world as indirect tax, VAT, GST or sales & use tax, trails only corporate and personal income taxes in its pervasiveness among country governments.

“Sabrix applications can process an unlimited number of transactions, control audit exposure, and reduce the total cost of sales tax, use tax, and VAT compliance,” said Brian Peccarelli, president of Corporate Software & Services for Tax & Accounting. “Additionally, the Sabrix Managed Tax Service™ offers finance departments of small-to-medium sized businesses an outsourced transaction tax compliance service.”

“We have collaborated with Thomson Reuters for years,” said Steve Adams, president and CEO of Sabrix. “We look forward to working alongside the well-known and respected brands of the Tax & Accounting business, including ONESOURCE and Checkpoint®, so that Sabrix clients can continue to achieve compliance with confidence in the most efficient and effective manner possible.”

SG comment: This acquisition follows Thomson Reuters taking over Digita and Abacus in the UK, and previously acquiring CrossBorder (transfer pricing software) in the US in 2007. This now makes Thomson Reuters the largest provider (by far) of tax software and technology in the UK.

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Deloitte's Abacus taken over by Thomson Reuters

Thursday, 17 September 2009

By Simon Godley

Some major news this week in the tax software market. Deloitte (where I trained in the Andersen days) has struck a deal with Thomson Reuters to sell the Abacus tax suite of software products to UK / American giant Thomson Reuters. I actually did find out about this on Friday night last week, but has taken me a while to blog it.

Thomson Reuters now have a major position in the UK tax software market, as they can offer products for CT compliance, PT compliance, tax accounting solutions, transfer pricing along with a workflow tax management product. That has been some serious acquisiton growth on the part of Thomson Reuters over the last 2 years.

For the full announcement from Thomson Reuters, click here.

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Tax advisers brand HMRC's move to XBRL 'strange'

Monday, 20 July 2009

Source: AccountancyAge.com

Tax experts have condemned the insistence from the taxman that corporate tax returns only be made in the future using the controversial computer language XBRL.

For accounting periods ending after 31 March 2010, corporate tax returns have to be submitted using XBRL, a language that tags financial data and allows comparability. The majority of corporate tax accounts are currently filed using Microsoft Word or Excel.

But tax advisers have described the decision to adopt XBRL as both ‘strange’ and placing an ‘unwanted overhead’ on small business.

Tony Spillett, tax partner at BDO Stoy Hayward, estimated the cost of implementing XBRL could be ‘tens of thousands of pounds’ per firm.

‘There’s potentially a lot of work to be done. There’s a lot of red tape and additional burden on business so that HMRC can make life easier for themselves. It’s a real unwanted overhead,’ he said.

He added the long-term shift away from paper filing was welcome, however ‘it’s the devil in the detail and the way the HMRC has used the opportunity to capture the data in XBRL form [that] is concerning’.

According to Kevin Salter, technology partner at Glover Stanbury & Co, the decision by HMRC to adopt XBRL as the required format is strange given so few firms currently use the system.

‘We have no choice. I don’t know what their rationale for going down that route is. Various representations have been made by accountancy bodies but they’ve chosen to go their own way,’ he said.

Salter said a contracted software house will implement the necessary change on behalf of the firm but expects support fees for the service to rise as a result of the new requirement.

Tax advisers believe the change to XBRL will mean HMRC has the capacity to mine data more effectively and could lead to an increase in the number of tax enquiries.

A spokeswoman for HMRC confirmed that if a return is not filed in the new format, it will be ‘disregarded’ and treated as not having been delivered.

She said HMRC has consulted with the profession over the change and is continuing to engage with the software industry.


SG comment: There are quite clearly some financial winners and losers within these proposed submission changes. The losers are the companies that have to adopt these changes, the costs of changing their systems, the penalties for getting it wrong, and knock-on defence work with HMRC from the numbers being 'tagged'. The winners will most likely be the Big 4 and practice from increased advisory and implementation fees, and the software houses from selling their accounting / tax systems to industry. It will be very interesting to see how this all gets rolled out over the next couple of years.

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KPMG signs tax software deal with Digita

Friday, 17 July 2009

Source: AccountancyAge.com

Big Four firm KPMG has signed a six-figure deal with Digita to supply their personal tax software over the next five years.

KPMG are estimated to be paying more than £800,000 over five years to Digita, part of Thomson Reuters, to provide personal tax software as HMRC moves to mandatory online filing of returns.

Digita was narrowed down from a shortlist of three and secured the contract last year, with the firm previously supplied by CCH for personal tax technology.

KPMG declined to comment as they have a policy of not commenting on third party suppliers.

Digita also supplies software to Smith & Williamson as well as Baker Tilly. KPMG began implementing the new software in April last year with the firm waiting until it was embedded before making the announcement.

CCH recently signed a deal with Deloitte to supply their personal tax software, but have not responded as to when that deal was struck.

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Tax Technology advice for large companies

Saturday, 27 June 2009

There is a very good summary article that I noticed on the current situation on tax technology as it is affecting large businesses, now and in the future. It has been written for AccountancyAge.com by Michelle Quest and Bivek Sharma, both Tax Partners at KPMG.

This article is applicable to all UK Heads of Tax and CFOs. Read it by clicking here

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Two Tax Software businesses merge

Friday, 29 May 2009

Source: AccountancyAge

UK Taxworld and Informanagement, which both provide information and software on tax, compliance and governance changes to accountancy practice clients, have merged to create the fourth largest player in the market.

It will now compete directly with CCH, the biggest supplier of tax software and information in the UK. The merged business will now have a combined client database of up to 500 UK firms.

Laurence Vogel, head of UK operations at Informanagement, said: ‘We see ourselves benchmarked against CCH rather than other competitors.

Is there potential for other mergers in the pipeline, who knows? We just want to drive the business forward.’

Informanagement is a Dutch company created by three accountants in 2001 which currently supplies to 10% of the Dutch market. It launched in the UK last year and will act as the parent company to UK Taxworld.

Informanagement has said there are no redundancy plans. It will consolidate customer service centres but both company’s will retain their names, though Informanagement will add ‘incorporating UK Taxworld’. The change will be reflected on their website later this month.

Prior to the merger Informanagement would have sat towards the bottom of the top ten players in the industry, with UK Taxworld sitting in the middle.

CCH were unavailable for comment at time of going to press.

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Tax Technology Forum - 29th April 2009 at the IoD - Review

Saturday, 2 May 2009


The first Tax Technology Forum, hosted by Talentpool Selection, was held at the Institute of Directors on Wednesday evening this week.

Following initial welcome drinks and opportunity for networking / reacquainting with ex-colleagues, the event got straight into the discussion on current issues and challenges faced in tax technology, and what we could expect in the future.

There was a panel of six experts, highly experienced in the field of tax technology and accounting systems, answering questions and queries from a room of 35 tax and/or tax technology professionals.

The panel was:

Andrew Wrentmore – ONESource Tax Provision, Thomson Reuters

Alan James – European Director, Vertex Global Tax Solutions

Graham Tilbury – Independent Tax Technology Consultant

Michael Camburn – Managing Director, Ryan & Company

Ilana Rinkoff – Director of Tax Risk Management Network

Gareth Scanlon – EMEIA Tax Performance Advisory Group, Ernst & Young


Questions raised included:

• My organisation is about to embark on a major finance transformation. We are looking to implement a standardised ERP system with a view to achieving tax automation. What have other companies done on this? We are looking for creative / visionary ideas which are currently being employed in the market.

• Under proposals introduced in the Budget, the Senior Accounting Officer will now be personally accountable for certifying that they have adequate accounting systems in place to ensure the accuracy of their tax computations or face penalties of up to £5,000 plus loss of reputation and Company fines:
- What is meant by 'accounting systems' – would this naturally include the tax technology/IT system?

• What type / size of organisation benefit most from employing an indirect tax solution?

• What are the expectations / predictions for the future in terms of how tax / VAT / PAYE technology will look? Are companies looking to automate tax to the extent they will be operating with a ‘touch of a button’ solution?

• I work in tax with a UK group. From a risk management perspective, what do you advise re filing of our documents / correspondence. What e-filing systems are available?

Quite thorough and well thought out answers were given from a combination of the panel experts. The Senior Accounting Officer personally accountable question was heavily debated, with some conflicting views on what we could expect from HMRC on this. This questions could have potentially filled the whole hour of discussion, rather than the 20 mins it was granted. This really does sound like it will be a major minefield for FDs / CFOs of large companies when the rules kick in, and it was likened to the whole Sarbanes-Oxley regime that came in a few years ago.

The question about the future outlook of tax technology and could we see a 'push of a button' solution was healthily debated between the panelists and the attendees, with the general consensus that this is slightly in the realms of Sci-fi rather than practical realism, and that international businesses are so complex than human input can not yet be replaced by clever machines.

Initial feedback from the event has been very positive:

"Thank you Simon for organizing the event, the event also clearly marked that even with the technology today and virtual communication, people like to discuss and share information verbally and face to face, thanks from Holland"

"A great evening Simon. Many thanks for organizing the event. I made a number of new friends and reconnected with some old ones too. Budget Note 62 seemed a big topic, and one that didn't fit into the time our session allowed, so I'm expecting to see plenty of debate here over the coming days once the Draft Finance Bill has been published and digested."

"Thanks for the opportunity to present; it was very worthwhile from my perspective and actually I have had quite some interest from people looking to “link-in” on LinkedIn which is great testament to such a networking event."

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FDs / CFOs - are your tax controls adequate?

Sunday, 26 April 2009

The Government announced a number of measures in this week's budget to ensure that businesses and individuals pay the right amount of tax and reduce the opportunity for evasion, avoidance or non-compliance. The clauses which I suspect will be mostly of interest to readers of this blog are:

- it will legislate for the publication by HMRC of the names of both corporate
and individual taxpayers who incur a penalty because they have deliberately
understated more than £25,000 of tax;

- it will establish a statutory requirement for senior accounting officers of major corporates to certify personally that adequate controls to prepare accurate tax computations are in place;

- HMRC will require those who have incurred a penalty for deliberate
understatement of over £5,000 of tax to provide more information about
their tax affairs for up to five years to ensure they have proper systems to be
able to make a correct tax return; and

- HMRC will shortly issue a draft code of practice on taxation for the banking
sector, along with a consultation document.


This will be quite a significant issue for in-house tax functions, and clearly means that the FD / CFO of a business has a personal motivation for shining a torch over the systems and controls that are in place to ensure that the tax computations process is solid, thereby delivering accurate CT returns to HMRC.

This may lead to companies upgrading and investing in better tax technology solutions to put in place greater automation over the tax computations process, thereby increasing accuracy and reducing risk of error through possible out-of-date spreadsheet methods.

This new budget development will certainly be a topic debated at Talentpool's forthcoming Tax Technology discussion evening, to be held at the IoD on 29th April.

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Tax Software Company does deal with Equifax

Friday, 27 March 2009

Source: AccountancyAge.com

Acorah Software Products, the suppliers of tax software, has signed a deal with credit checkers Equifax to help accountants comply with anti-money laundering verifications.

Acorah has released TaxCalc AML Search and Verify Service which allows accountants to access Equifax's database looking up, existence checks and proof of identity.

Tracy Ebdon-Poole, CEO of TaxCalc.com said, 'the depth and accuracy of this data provides our customers with a detailed and reliable verification of the individual.'

'Further anti-money laundering products will be available in the coming months and we will be offering all customers of TaxCalc AML Search and Verify a refund of their initial registration fee when they buy these additional programmes' she added.

The company spent three months developing the software, which costs approximately £1.50 per search, with Equifax expressing an interest in entering the anti-money laundering verification space.

Firms are able to cross reference date all information found on the electoral roll, CCJ records as well as receive alerts from Royal Mail redirections and the Bank of England sanctions list.

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Talentpool hosts Tax Technology Evening - 29th April 2009

Friday, 20 March 2009


Talentpool is sponsoring and hosting an inaugural social event for tax technology specialists, to be held at the London IoD in the evening of Wednesday 29th April.

Adopting a Question Time type format, it will be an opportunity for tax technology professionals to pose questions to a panel of experts on current issues affecting the sector, and what to expect of tax technology in the future.

This event will be very informative for those at an experienced level within the tax technology sphere, and large company Heads of Tax.

Interested parties who would like to attend should contact Simon Godley on 07771 762353 or e-mail: sg@talentpoolselection.com

There are limited spaces available.

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Digita clinches Smith & Williamson for tax software

Friday, 6 February 2009

Source: AccountancyAge.com

Smith & Williamson has moved to Digita for its tax software, replacing current supplier CCH.

The firm moved from CCH, the accountancy IT provider that is part of Wolters Kluwer, to Digita Personal Tax.

Lee Drewett, senior national tax manager at Smith & Williamson, said: 'Having the best tax software and best customer service is essential for our tax practice to ensure that we continue to provide the very best taxation service to all our clients whether they be individuals, trusts or businesses.'

Digita is backed by Thomson Reuters and is part of the Sweet & Maxwell division that produces legal and publishing material. Digita also supplies software to Baker Tilly, RSM Bentley Jennison and Haines Watts.

SG comment: I suspect this is a significant win for Digita, now part of the Thomson Reuters empire. Thomson Reuters seem to be making good progress in the UK on the tax software front, having acquired both CrossBorder Solutions (Transfer Pricing software) and Digita (personal, business and trusts tax software) within the last 18 months.

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New Linked In Tax Network - Tax Technology People

Tuesday, 19 August 2008



By Simon Godley

This is a brief announcement that I have set up a new Group on Linked In, specifically for people who work in the area of tax technology. This is a rather experimental project at the moment, and it will be interesting to see if generates a critical mass of people in the sector. It is primarily for tax technology / tax software execs based in the UK, although it is open to non-UK members. I discovered that there were already a couple of tax technology Groups on Linked In generated in the US, but as with the broader tax market, the Atlantic does seem to split the tax technology world into two distinct people populations.

I have had my profile on Linked In for c.2 years now, but don't feel that I have really maximised its networking potential and functionality, hence this initiative.

The purpose of the 'Tax Technology People' Group, is mostly for networking in the sector. I guess it enables tax technology specialists to see who else is in their market (if they are interested), and possibly even to generate contact / debate between people with a common career interest. I am slightly sceptical about the latter purpose, but we will see.

Only people who have their profile on Linked In can join the group, otherwise Linked In as an enterprise wouldn't benefit. So if you are on Linked In, and you work in the field of tax technology / software, please join. If you are not on Linked In, have a look at setting up an account, I think it's a good business networking site with a good level of privacy options built in.

And of course, I would welcome any thoughts or feedback on the Tax Technology People group.

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MYOB software branding to disappear

Monday, 11 August 2008

Source: AccountancyAge.com

The publishing business that acquired accountancy software company MYOB earlier this year has announced that it is to phase out the brand.

Wolters Kluwer told Accountancy Age that by September almost all MYOB branding will be gone and by January 2009 it will be completely replaced by CCH, the company's software arm.

Cathy Wolfe, CEO of Wolters Kluwer, said: 'MYOB still exists in Australia and is best of breed there'.

WK confirmed that following the acquisition there were no redundancies in sales and that it is not planning any big cuts. 'We want to expand our strong position so there is plenty of work to go round' added Wolfe.

Wolters Kluwer's announced last week that it had launched CCH ProSystem, a hybrid of both CCH and MYOB technology.

Simon Crompton, head of CCH, said: 'The new software has opened up a complete and totally integrated suite, for strong, big, and entry level organisations'.

CCH ProSystem will be available on upgrade to all customers of both CCH and MYOB and fully implements both package models into its framework.


SG comment - I have featured this article as amongst the MYOB brands are well known tax software products PerTax (including new rewritten .NET version), SecTax (for share dealings) and TrusTax (for trusts and estates). I suspect they will keep these product names, and repackage them as CCH products.

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Microsoft creeping into tax software market?

Tuesday, 5 August 2008

By Simon Godley

I recently saw an article announcing that accounting firm Tenon has signed a deal with Microsoft to supply their accounting software, whereas previously they had favoured Sage. Tenon has said that they are continuing to use Sage, but the Microsoft offering is 'better'. Tenon will use the Microsoft product for outsourced finance function, presumably for their clients.

This prompted me to look at the Microsoft site for the product. There are actually two sites - one for financial management software and one for Microsoft Office Accounting, which seems to be for smaller businesses. Both sites are quite impressive, with video sales pitches which give a very convincing overview of the products. When you look at the add-ons available (for the Microsoft Office product), you can add a payroll service for an extra £9.95 per month. This does all the PAYE and NIC calculations, and can handle e-filing. The basic MS Office Accounting product is free to trial for 60 days, and then costs just under £150 to buy (for one user).

There is no evidence of specific corporate or personal tax products as yet, but I guess that could be another add-on from Microsoft in the future. Their current offerings seem to be pitched to the SME market, hence the competition with Sage, so no direct product competition with the suppliers of larger group CT software.

It is a brave move by Microsoft, and a move into mature markets (ie US and UK accounting software), but that seems to the their strategy on products - see what the competition has produced, and then design something better.

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Tax Jobs - Weekly Highlights

Wednesday, 2 July 2008

This week I am revisiting and featuring the area of tax automation and/or tax compliance technology. Clearly a specialist area within tax, but one that seems to have filtered into multinationals that take tax reporting seriously. Consulting firms have developed teams within their tax offering that will purely advise multinational groups on how to improve and streamline their tax reporting and compliance processes, but are not looking to sell a specific tax software product.

Below is an example of this, being an excellent and forward thinking opportunity for someone with either a detailed tax compliance/reporting background from industry, or someone who knows their way around SAP/Oracle financial reporting systems:

Tax Manager - Tax Compliance Systems
London £55,000 - £90,000, depending on experience
See More Details

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IRIS acquires tax software company

Friday, 6 June 2008

Source: AccountancyAge.com

Product and software developer IRIS has acquired Drummohr Technology, the makers of 'Tax Assistant', for an undisclosed sum.

So far, IRIS has announced that there are no plans to merge the two companies' range of products, but will include a strategy of sustained investment and introduction of new products where appropriate.

Martin Leuw, CEO of IRIS, said: 'By adding the Tax Assistant software to the IRIS range, we are able to offer an unparalleled wealth of knowledge and experience of this specialist sector.’

In a statement Drummohr Technology said: 'IRIS' goal (is) to revolutionise the accountancy profession with a range of quality solutions to suit every size and type of practice'.

SG comment: This year so far has seen a good level of consolidation in the tax software market. The above seems a relatively small acquisition, but earlier in the year we have seen Thomson Corporation acquire CrossBorder solution, for their transfer pricing and tax accounting software products. We have also seen the accounting & tax software arm of MYOB in the UK/Ireland be acquired by Wolters Kluwer, which is the home of CCH Software.

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Deloitte is 'moving tax forward'

Friday, 1 February 2008

Deloitte’s website now incorporates a debating room, which is actually a clever marketing tool for their Tax Management Consulting practice. It is video based, so you see and hear the views of some of the Directors and Partners of the practice. It is very informative, and highly targeted towards Heads of Tax of large multinationals who may be looking to automate their tax reporting and compliance. You can also hear a couple of case studies, one from Carmel Moore, who is Director of Pfizer’s European Tax Centre and one from Andrew Constantine, Head of UK Tax Compliance for Lloyds TSB. It is a very useful web initiative for Heads of Tax who are not sure about tax technology, or how to get the most out of it for their business.

To see the above, click here

Deloitte have been developing this area of their tax practice for years, and they have gradually added on consulting services to their flagship tax software product Abacus, which Arthur Andersen developed and started selling to clients in the late 80s/early 90s.

Having worked in tax for Andersen in the mid-90s, I have seen the history on this, and a few of my peer group from the Andersen legacy who have stayed with the firm through its transition to Deloitte back in 2002, namely Mike Roberts and Andy Gwyther, are now very senior guys within Tax Management Consulting.

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Digita (software) receives stamp of approval from Vista

Friday, 11 January 2008


Source: AccountancyAge.com

Digita has become the first accountancy software player in the UK market to receive a certification from Vista.

The Certified for Windows Vista mark identifies 'products that meet a higher standard of quality and exploit the best of what Windows Vista has to offer'.

'This gives us a huge advantage in developing our software for the profession as users benefit from the highest levels of integration across Digita and Microsoft products resulting in better business performance,' said Jerry Rihll, Digita managing director

Brad Goldberg, general manager for Windows Vista Product Management at Microsoft said: 'We are extremely pleased that Digita carries the certified logo and takes advantage of the new technologies available in Windows Vista.'


SG comment: I have posted this article as Digita is also very active in the tax software market, its products include Digita Personal, Business, Trust and Corporation Tax. Their marketing material states that these UK tax products are the only products accredited by Microsoft for use with Windows, hence the above article. Digita tax software has won the LexisNexis best tax software award 3 times: 2007, 2006 and 2003.

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Where will we (and tax) be in 50 years?

Thursday, 6 December 2007


By Simon Godley

Reading through the paper this lunchtime, I had one of those 'What is happening to the world moments?'. This was mostly driven by the first article reporting a 19 year old boy in Nebraska who had been on a shooting rampage in a shopping mall, killing 8 people, and then shooting himself. Clearly this is the behaviour of a very disturbed person, however the comment that caused me to reflect the most was that his suicide note revealed that he 'just wanted to be famous'. Fame? I couldn't kill a fly without feeling tremendous guilt, but I can kind of see the logic here. The boy becomes obsessed with famous people, maybe he develops some sort of resentment and jealousy that they are famous, and the only way he can quickly have the perceived level of attention that you get when you are famous is to commit this atrocity. The fatal flaw in his plan - he never got chance to enjoy his very short lived 'fame'.

My thoughts then turned to the concept of fame. When did fame begin? My conclusion to this was when media started, when things were reported about people, when newspapers were written, and then fame possibly caught on a lot faster when people could go and see a moving picture - this is when you can really get to 'know' someone in terms of their looks and personality. Therefore, fame has evolved out of technology.

The next article was more revelations from HMRC and their breaches of security. The acting head of HMRC David Hartnett, being quizzed by the Treasury select committee, was putting the breaches down to 'systematic failure'. Sounds a bit like blaming technology to me.

Thirdly, how did the wife of the 'dead' man from the canoeing accident get exposed for potential fraud - someone had found a picture of him and her together in Panama, which had been posted on the internet, dated July 14 2006. His 'death' certificate is dated 21st March 2002. Once again, technology (ie the internet) playing a significant part in the process.

So the opening pages of today's newspaper reveal three articles where technology has played a significant role, two times in a very harmful way, and once in possibly a helpful way.

So what on earth has all this got to do with tax? Well, what about tax technology? Surely a good thing in the UK, for example, where tax and accounting rules become more and more complex. The idea of the tax compliance process being fully automated, with clever software that is coded into ERP systems, pulling out the relevant tax (and VAT) numbers and placing them in the correct fields of a tax computation. So where's the downside, is there one?

To digress slightly, I recently took a trip to France to buy some booze for Christmas, and decided to stay overnight in Boulogne. From the point of deciding to make this trip, the first time I actually spoke to another human being who was incidental to my trip was when I said bonjour to the receptionist of the hotel in Boulogne, after buying my booze. Everything I had to do up to that point, including buying a channel crossing and booking a hotel room was totally automated. So technology also removes chains of people, and hence removes jobs.

So I guess the big fear with tax technology is the impact on tax professionals' jobs. Going back to the troubles within HMRC, we have already seen 12,500 job cuts as a result of the Inland Revenue merging with HMC&E, and the plan is to cut another 12,000. This was highlighted recently in Taxation Magazine, with Mike Truman launching his 'Stop the Staff Cuts' campaign. As tax technology improves and becomes fully integrated into large PLC, are we going to see an evaporation of those working on tax compliance?

We have realised that we can't live without technology and computers, but hopefully we will realise that even though computers do clever things, and save us time, they have no common sense or imagination, something that only humans can possess.

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Microsoft will find small business software market tough

Friday, 16 November 2007


Source: Kevin Reed, Accountancy Age

Microsoft has been warned that it faces an uphill struggle in gaining ground in the small business software market if it does not focus on customer services, a rival warned today.

Following Microsoft's launch of Office Accounting in the UK yesterday, rival software provider MYOB said that while the move would expand the market as penetration was not high, the US software giantwould have to focus on customer service to displace existing customer bases.

'Small business owners want a partner that will support them and help them to grow their business, not just sell them software,' said Wayne Schmidt, managing director at MYOB.

'My experience is you need to be offering a complete support and service solution, not simply product. Having a deep relationship with accounting practices is also critical to the success.'

As part of its offering following the long awaited launch, Microsoft will launch a UK accountants' network and has taken an aggressive stance on its pricing; offering the product for free in certain circumstances.


SG comment: Given previous track record at launching their own products into established markets, I suspect Microsoft will make this work. Maybe at some point you be able to buy/download Microsoft tax software? That could be a bit too niche, even for Microsoft.

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